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# For IP images

Problem | Cause/solution
--- | ---
The screen does not show images. | Has the plugin software for display been installed? (Windows) Install the plugin software for display.
| If the IP image on the [Live] screen is not displayed, set [Check for newer versions of stored pages] to [Every time I visit the webpage] in the Internet temporary file configuration. (Windows) Perform the following procedure to set. Select [Tools] - [Internet Options] on Internet Explorer. Click the [General] tab, and then click the [settings] button on [Browsing history]. On the [Temporary Internet Files and History Settings] dialog box, set the [Every time I visit the webpage] radio button of [Check for newer versions of stored pages] to on. Click the [OK] button.
The image is blurry. | Has the focus been adjusted properly? Check the focus adjustment.
The screen does not update images. | Troubles in image updating may occur depending on the web browser or version being used. Crowded network or heavy access to the camera may interrupt image display. If the IP image setting of the camera has been changed, the image may be interrupted temporarily. Check the access status to the camera and terminate accesses that can be disconnected. Press the F5 key on the keyboard of your computer to request update of the setting values. (Windows) Check the access status to the camera and terminate accesses that can be disconnected. Then, press the Command + R keys on the keyboard of your computer to request update of the setting values. (Mac)
Images are not updated successfully or not displayed. | Perform the following procedure to delete Internet temporary files. (Windows) Select [Tools] - [Internet Options] on Internet Explorer. Click the [General] tab, and then click the [Del] button on [Browsing history]. On the [Delete browsing history] dialog box, set the [Temporary Internet Files] check box to on and click the [Del] button. Click the [OK] button.
| Perform the following procedure to delete Internet temporary files (cache). (Mac) Select [Safari] - [Empty Cache] on Safari. Click the [Empty] button in the [Are you sure you want to empty the cache?] pop-up window.
| The port of the camera may be filtered by the firewall function of the anti-virus software, etc. Change the HTTP port number of the camera to another port number that is excluded from filtering.
The screen does not show H.264 images. | If the plugin software for display, Network Camera View 4S, has been uninstalled in an environment where the plugin software for display, Network Camera View 3, is installed, H.264 image display is disabled. In this case, uninstall Network Camera View 3, and then install Network Camera View 4S.
| Are the camera and computer connected via Internet? Set [Internet mode (over HTTP)] to [On].
Images are interrupted. | Image information may not be transmitted properly due to congestion in the transmission path, etc., causing the images to be interrupted. Consult your network administrator.
| The sequence of packets may be changed in the transmission path, causing the images to be interrupted. It may be avoided by using the same Internet service provider on the camera and on the computer. Consult your network administrator.
When multiple web browsers are running to display H.264 images, one of the web browsers show shifted multiple camera images. | Some combinations of the computer’s display adaptor and driver may cause this problem. (Windows) If it occurs, update the driver of the display adaptor to its latest version first. If the problem persists, perform the following procedure to adjust the function of [Hardware Acceleration]. An example for Windows 7 is described here. The settings may not be able to be changed depending on your environment. Right-click the mouse on the desktop, and select [Screen Resolution] from the menu. Click [advanced]. Select the [Troubleshoot] tab and click [Change Settings]. If the [User Account Control] dialog box appears, click [Yes]. If you have logged in with an account other than the administrator, enter the password and the username if necessary, and click [Yes]. Change the item for [Hardware Acceleration] to the leftmost [None], and then click the [OK] button.

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