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# Web screen

The following problems may occur depending on the OS of your computer. When these problems occur, take the respective measures.

These measures do not affect on the operation of other applications.

“Information bar” described in this section refers to the message bar displayed on Internet Explorer. (Windows)

#### Internet Explorer

The “Information bar” will be displayed under the address bar of Internet Explorer.

Problem | Cause/solution
--- | ---
The information bar indicating the following message appears on Internet Explorer 9.0/10.0/11.0. [This webpage wants to run the following add-on: 'WebVideo Module' from 'Panasonic System Networks Co.,Ltd.'.] | Perform the following procedure to grant the permission. Select [Grant(A)].
The information bar indicating the following message appears on Internet Explorer 8.0. [Pop-up blocked. To see this pop-up or additional options click here…] | Perform the following procedure to grant the permission. Click the information bar and select [Always Allow Pop-ups from This Site(A)…]. [Allow pop-ups from this site?] screen appears. Click the [Yes(Y)] button.
The information bar indicating the following message appears on Internet Explorer 9.0/10.0/11.0. [This website wants to install the following add-on: 'nwcv4SSetup.exe' from 'Panasonic System Networks Co.,Ltd.'.] | Perform the following procedure to grant the permission. Select [install(I)]. A security warning screen appears. Click the [install(I)] button.
The information bar indicating the following message appears on Internet Explorer 8.0. [This site might require the following ActiveX control:'nwcv4SSetup.exe' from 'Panasonic System Networks Co.,Ltd.'. Click here to install…] | Perform the following procedure to grant the permission. Click the information bar and select [Install ActiveX Control…]. A security warning screen appears. Click the [install(I)] button.
Unnecessary status bar or scroll bar appears on a pop-up window. | Perform the following procedure to grant the permission. Open the security setting screen on Internet Explorer, and select [internet]. Click the [Custom Level…] button. Select [Enable] in [Allow script-initiated windows without size or position constraints] of [More], and click the [OK] button. A warning screen appears. Click the [Yes(Y)] button.
IP images do not match the display frame. | When the DPI setting for image is set to 120 DPI or above, the image may not be displayed properly. Perform the following setting. Right-click on the computer screen and click [Screen Resolution] - [Make text and other items larger or smaller]. Set it to [Smaller-100% (default)].
| When the zoom level for the zooming function of Internet Explorer is set to other than 100%, the image may not be displayed properly. Perform the following setting. Select [View(V)] - [Zoom(Z)] on the menu bar of Internet Explorer, and click [100%].
The display layout is corrupted, or some buttons on the screen cannot be operated. | Configure the settings so that the camera is not displayed in the compatibility view. Select [Tools(T)] - [Compatibility View Settings(B)] on the menu bar of Internet Explorer.

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