Cases indicated by error messages

System error

Screen display

Description

Behavior and cause

Camera image screen

[SYSTEM ERROR]

An error in the standard signal or communication error has occurred.

All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

  • Set the power to < h > (standby).

Warning

Screen display

Description

Behavior and cause

Camera image screen

[LOW BATTERY]

Remaining battery level is insufficient.

All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

The power status display becomes imageicon_battery_1, and it will flash once every second in red.

  • The power is turned off in approximately five seconds.

  • Replace with a fully charged battery, or connect the AC adaptor.

[HIGH TEMPERATURE]

Displayed when the internal temperature of the camera has risen above assumed.

All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

  • The power is turned off in approximately five seconds.

  • Turn on the power again and check recording and playback operations. If the problem persists, consult the dealer.

[REC WARNING]

An error of the recording data has occurred during recording, and the recording has stopped.

All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

  • Recording is stopped.

It has tried to record exceeding the maximum number of clips during recording.

All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

  • Recording is stopped.

  • [REC WARNING] [<OVER MAX NUM. OF CLIPS>] is displayed in the warning display field of the STATUS screen for the mode check.

  • Replace the memory card or delete unnecessary clips.

[CARD ERROR <SLOT 1>]/[CARD ERROR <SLOT 2>]

A data error caused by the memory card has occurred during recording or playback.

  • When it was recording

    All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

    Recording is stopped.

    The memory card where the error has occurred is write protected after recording stops. Replace the memory card in the card slot where the error has occurred.

  • When it was playing back

    Playback is stopped.

[END]

(Memory card status display)

The remaining recording capacity of the memory card has exhausted during recording.

All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

  • Recording is stopped.

  • Replace the memory card or delete unnecessary clips.

imageicon_battery_1

(Once every second, flash in red)

Battery is almost consumed.

All the tally lamps will flash once every second.

  • The current operation will continue.

  • Replace with a fully charged battery, or connect the AC adaptor.

Remaining recording capacity display of the memory card

(Flashes once every second during recording)

The remaining recording capacity of the memory card is getting low.

  • Recording will continue.

  • Replace the memory card as necessary.

Alert

Screen display

Description

Behavior and cause

Camera image screen

[SIMUL REC WARNING <SLOT 1>]/[SIMUL REC WARNING <SLOT 2>]

An error has occurred in one of the memory cards during simultaneous recording.

A message is displayed for approximately five seconds.

  • Recording to the other memory card will continue.

[SIMUL REC WARNING <SLOT 1>]/[SIMUL REC WARNING <SLOT 2>]

Recording has been attempted while the number of clips has exceeded the limit on one of the memory cards during simultaneous recording.

A message is displayed for approximately five seconds.

  • Recording to the other memory card will continue.

  • [SIMUL REC WARNING <SLOT 1>] [<OVER MAX NUM. OF CLIPS>]/[SIMUL REC WARNING <SLOT 2>] [<OVER MAX NUM. OF CLIPS>] is displayed in the warning display field of the STATUS screen for the mode check.

  • Replace the memory card or delete unnecessary clips.

[BACKGROUND REC WARNING <SLOT 1>]/[BACKGROUND REC WARNING <SLOT 2>]

An error has occurred in one of the memory cards during background recording.

A message is displayed for approximately five seconds.

  • Recording to the other memory card will continue.

[BACKGROUND REC WARNING <SLOT 1>]/[BACKGROUND REC WARNING <SLOT 2>]

Recording has been attempted while the number of clips has exceeded the limit on one of the memory cards during background recording.

A message is displayed for approximately five seconds.

  • Recording to the other memory card will continue.

  • [BACKGROUND REC WARNING <SLOT 1>] [<OVER MAX NUM. OF CLIPS>]/[BACKGROUND REC WARNING <SLOT 2>] [<OVER MAX NUM. OF CLIPS>] is displayed in the warning display field of the STATUS screen for the mode check.

  • Replace the memory card or delete unnecessary clips.

[FAN STOPPED]

The fan has stopped.

A message is displayed.

  • The current operation will continue.

  • Stop the use immediately when the fan has stopped, and consult the dealer.

  • If the fan has stopped, temperature of the camera will rise. Therefore, do not use the camera for a long period of time.

[REINSERT OR CHECK CARD <SLOT 1>]/[REINSERT OR CHECK CARD <SLOT 2>]

The memory card cannot be recognized properly because a recording medium which is not supported has been inserted or there is dirt on the terminal of the memory card.

A message is displayed for approximately five seconds.

  • Check the memory card that is inserted.

  • Insert the memory card again if displayed when inserting a memory card.

[FORMAT ERROR CARD <SLOT 1>]/[FORMAT ERROR CARD <SLOT 2>]

A memory card with management information out of specifications has been inserted.

(Include when the system frequency (59.94 Hz system or 50.00 Hz system) for the AVCHD format of the memory card is different from the setting in the [SYSTEM] menu → [FREQUENCY])

A message is displayed for approximately five seconds.

  • Insert a memory card that can record.

  • The system frequency information for the AVCHD format is confirmed at the time of formatting or at the first recording.

[NOT SDXC CARD <SLOT 1>]/[NOT SDXC CARD <SLOT 2>]

A SDHC memory card that cannot record the MOV format data or a 32 GB microP2 card is inserted when [FILE FORMAT] is set to MOV format.

A message is displayed for approximately five seconds.

  • Insert a SDXC memory card or 64 GB microP2 card.

[INCOMPATIBLE CARD <SLOT 1>]/[INCOMPATIBLE CARD <SLOT 2>]

A memory card that may not be able to record due to slow writing speed has been inserted.

A message is displayed for approximately five seconds.

  • The current operation will continue.

  • Use a memory card with sufficient writing speed.

[DIR NG CARD <SLOT 1>]/[DIR NG CARD <SLOT 2>]

A microP2 card with inappropriate directory placement is inserted when [FILE FORMAT] is set to P2 format

A message is displayed for approximately five seconds.

  • The current operation will continue.

  • Take a backup of the card immediately, and use again after formatting.

[RUN DOWN CARD <SLOT 1>]/[RUN DOWN CARD <SLOT 2>]

A microP2 card exceeding the specified number of overwrites is inserted.

A message is displayed for approximately five seconds.

  • The current operation will continue.

  • Replacement of the microP2 card is recommended.

[SD CARD <SLOT 1>]/[SD CARD <SLOT 2>]

SDHC/SDXC memory card is inserted when [FILE FORMAT] is set to P2 format.

A message is displayed for approximately five seconds.

  • The current operation will continue.

  • Recording to a microP2 card is recommended.

[BACKUP BATT EMPTY]

Voltage lowering of the backup battery for internal clock was detected when the power is set to < j > (ON).

A message is displayed for approximately five seconds.

  • The current operation will continue.

  • Set the date/time again after charging the built-in battery.

Message

Screen display

Description

Behavior and cause

Camera image screen

[CANNOT PLAY.]

This is a clip that cannot be played back.

(When it cannot be played back due to difference of the system frequency, etc.)

An error has occurred during playback, and the playback has stopped.

A message is displayed.

  • Confirm if the system frequency of the clip is the same as the system frequency of the camera.

  • Check the clip.

[CANNOT DELETE.]

This is a clip that cannot be deleted.

A message is displayed.

  • Match the device and content versions.

[CANNOT RECORD. THE NUMBER OF CLIPS HAS EXCEEDED THE MAXIMUM LIMIT.]

The number of clips that can be recorded has reached the maximum.

A message is displayed.

  • Replace the memory card or delete unnecessary clips.

[CARD ERROR. PLEASE REFORMAT.]

Formatting of the memory card has failed.

A message is displayed.

  • Format it again.

[COPY IMPOSSIBLE. TOO LARGE CLIP CONTAINED.]

The file for P2 clip exceeding 4 GB cannot be copied to a memory card with 32 GB or less.

A message is displayed.

  • Copy to a memory card with the capacity exceeding 32 GB.

[CANNOT COPY TO SAME CARD.]

The clip recorded over multiple memory cards cannot be copied to a same card.

A message is displayed.

  • Copy to a card not containing a clip that is recorded over multiple memory cards.

[Repair failed.]

Repairing the clip where an error occurred has failed because the power was disconnected or the memory card was removed during recording.

Restoring of the management information has failed.

A message is displayed.

  • Check the memory card.

[UNABLE TO FORMAT.]

This memory card cannot be formatted.

A message is displayed.

  • Check the memory card.

[CANNOT REPAIR CONTROL INFORMATION DUE TO LOW BATTERY POWER.]

Management information cannot be restored due to insufficient remaining battery level.

A message is displayed.

  • Replace with a fully charged battery, or connect the AC adaptor.

[CANNOT PROTECT.]

This is a clip that cannot be protected.

A message is displayed.

  • Match the device and content versions.

[THE CLIP IS PROTECTED. PLEASE CANCEL PROTECTION.]

The clip is protected so it cannot be deleted.

A message is displayed.

  • Cancel the protect on the clip.

[CANNOT DELETE UNTIL TOP MENU IS DELETED. DELETE TOP MENU? (RECORDED DATA WILL NOT BE DELETED)]

The camera is trying to delete a clip on the memory card where the top menu has been created.

A message is displayed.

  • Delete the top menu.

[CANNOT RECORD UNTIL TOP MENU IS DELETED. DELETE TOP MENU? (RECORDED DATA WILL NOT BE DELETED)]

The memory card where the top menu was created has been inserted.

A message is displayed.

  • Delete the top menu.

[THUMBNAIL DATA ERROR IS DETECTED.]

An error occurred in the thumbnail information of the memory card.

A message is displayed.

  • Restoring of the management information is performed automatically after this.

[CANNOT RECORD - INCOMPATIBLE CONTROL DATA.]

The version of the management information on the memory card is not supported.

A message is displayed.

  • Match the device and content versions.

[CANNOT SET.]

This cannot be set.

A message is displayed.

  • Perform the setting after making it possible to set.

[THIS CLIP CANNOT BE COPIED.]

The clip cannot be copied.

A message is displayed.

  • Copy the clips other than the corresponding clip.

[CONTROL DATA ERROR HAS BEEN DETECTED. (SD CARD)]

An error occurred in the management information of the memory card.

A message is displayed.

  • Restoring of the management information is performed automatically after this.

[COPY FAILED. PLEASE CHECK THE CARD.]

The clip has failed to copy due to an error in the memory card.

A message is displayed.

  • Check the memory card.

[COPY TERMINATION IN PROGRESS DUE TO INSUFFICIENT BATTERY POWER. DO NOT SWITCH OFF.]

Remaining battery level became low while copying the clip.

A message is displayed.

  • The copy is canceled.

  • Replace with a fully charged battery, or connect the AC adaptor.

[COPY TERMINATED DUE TO INSUFFICIENT BATTERY POWER.]

Copying of a clip is canceled due to insufficient remaining battery level.

A message is displayed.

  • Replace with a fully charged battery, or connect the AC adaptor.

[CANNOT COPY - THE NUMBER OF CLIPS HAS REACHED MAXIMUM.]

The number of clips that can be copied has reached the maximum.

A message is displayed.

  • Replace the memory card in the copy destination or delete unnecessary clips.

[LOW BATTERY. PLEASE CONNECT AC ADAPTOR OR CHANGE BATTERY.]

It is trying to copy a clip or update the camera firmware while the remaining battery level is insufficient.

A message is displayed.

  • Replace with a fully charged battery, or connect the AC adaptor.

[CANNOT PLAY THIS CLIP ON THIS MODEL.]

This is a clip that cannot be played back with the camera.

A message is displayed.

  • Playback on a device that can playback.

[Cannot copy: contains recordings from other devices.]

The clip recorded in other device cannot be copied.

A message is displayed.

  • Copy the clips other than the corresponding clip.

[ERROR HAS OCCURRED. TO REPAIR THE CONTROL DATA, PLEASE CONNECT AC ADAPTOR OR CHANGE BATTERY.]

The remaining battery level was low when the restoring of the management information is started.

A message is displayed.

  • Replace with a fully charged battery, or connect the AC adaptor.

[INVALID]

Operation is disabled.

A message is displayed.

  • Operate after the the operation becomes enabled.

[Cannot record - Playlist capacity is full.]

The camera tried to record on a memory card where the number of playlists for recording has reached the maximum.

A message is displayed.

  • Replace the memory card or delete unnecessary clips.

[Cannot copy - Playlist capacity is full.]

The camera tried to copy to a memory card where the number of playlists for recording has reached the maximum.

A message is displayed.

  • Replace the memory card or delete unnecessary clips.

[Exceeds capacity. Please reselect.]

The remaining recording capacity of the memory card for the copy destination is insufficient.

A message is displayed.

  • Select the clip to copy again, or secure enough space in the remaining recording capacity on the memory card for the copy destination.

[Check the destination media.]

An error has occurred on the memory card for the copy destination while copying.

A message is displayed.

  • Confirm the memory card for the copy destination.

[SCENE FILE LOAD FAILED]

Loading of the scene file has failed.

A message is displayed.

  • Check the memory card.

[SCENE FILE WRITE FAILED]

Writing of the scene file has failed.

A message is displayed.

  • Check the memory card.

[DISCONNECT USB CABLE.]

Due to an OS non-compatible error, five minutes has elapsed until the service mode connection is established.

A message is displayed.

  • Confirm if the OS in use is supported by the camera.

[CARD LOCKED.]

The camera tried to protect or delete a clip on a memory card that has been locked.

The camera tried to copy a clip to the memory card that has been locked.

A message is displayed.

  • Unlock the memory card.

[CANNOT SELECT MORE CLIPS.]

It has tried to select more than 99 clips.

A message is displayed.

  • Execute the process such as copying by every 99 clips.

[SELECT THE CLIP TO BE DELETED.]

It has tried to delete a clip without choosing any.

A message is displayed.

  • Select a clip to be deleted.

[SELECT THE CLIPS TO COPY.]

It has tried to copy a clip without choosing any.

A message is displayed.

  • Select a clip to be copied.

[Insert a card in slot 1.]

Copying was tried to be executed without inserting a memory card into card slot 1.

A message is displayed.

  • Insert a memory card into card slot 1.

[Insert a card in slot 2.]

Copying was tried to be executed without inserting a memory card into card slot 2.

A message is displayed.

  • Insert a memory card into card slot 2.

[REINSERT OR CHECK CARD <SLOT 1>]/[REINSERT OR CHECK CARD <SLOT 2>]

It has tried to copy to an error card.

A message is displayed.

  • Check the memory card.

[CANNOT COPY.]

Copying was attempted while the system frequency (59.94 Hz and 50.00 Hz) of the memory card to copy from and the memory card to copy to are different for content recorded in AVCHD format.

A message is displayed.

  • Set the same system frequency (59.94 Hz system or 50.00 Hz system) for the content of the memory card to copy from and the memory card to copy to.

  • The system frequency information for the AVCHD format is confirmed at the time of formatting or at the first recording.

[CANNOT RECORD.]

Cannot be recorded.

A message is displayed.

  • Perform recording after making it possible.

[REC PAUSE INVALID]

The camera tried to stop the next recording before the previous recording finished writing to the memory card.

A message is displayed.

  • Stop recording after writing to the memory card is complete. Recording can be stopped after the message that is displayed disappears.

[WRITE PROTECTED]

The memory card has been write-protected.

A message is displayed.

  • Insert a memory card with write access.