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- For operations
For operations
Problem | Cause/solution |
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The camera cannot be turned on. |
Does the power cable plugged into the power outlet securely? |
The camera cannot be operated from the ROP (AK-HRP1000G) that is connected via IP. |
Is the power turned on?
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Is a valid IP address of the camera set? | |
Is the correct camera to be operated selected? | |
Is the camera connected with the ROP (AK-HRP1000G) correctly?
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The ROP (AK-HRP1000G) may require upgrading to support the camera.
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The camera cannot be accessed from the web browser. |
Is the camera connected via the <LAN> terminal using a LAN cable of category 5 or higher? |
Is the lamp of the <LAN> terminal lit?
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Is the power turned on?
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Is a valid IP address of the camera set? | |
Does the camera access a wrong IP address? (Windows)
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Does the camera access a wrong IP address? (Mac)
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Is the port number set to 554?
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Does the set IP address conflict with another device?
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Does the set subnet mask match the subnet of the network where the camera is installed?
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Is [Use a proxy server] set on the web browser? (When the camera and computer are connected to the same subnet)
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Is the default gateway set for the camera wrong? (When the camera and computer are connected to separate subnets)
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The setting values on the [Setup] screen are not updated successfully or not displayed. |
Press the F5 key on the keyboard of your computer to request update of the setting values. (Windows) |
Press the Command + R keys on the keyboard of your computer to request update of the setting values. (Mac) | |
Perform the following procedure to delete Internet temporary files. (Windows) Select [Tools] - [Internet Options] on Internet Explorer. Click the [General] tab, and then click the [Del] button on [Browsing history]. On the [Delete browsing history] dialog box, set the [Temporary Internet Files] check box to on and click the [Del] button. Click the [OK] button. | |
Perform the following procedure to delete Internet temporary files (cache). (Mac) Select [Safari] - [Empty Cache] on Safari. Click the [Empty] button in the [Are you sure you want to empty the cache?] pop-up window. | |
For Internet temporary file configuration, set [Check for newer versions of stored pages] to [Every time I visit the webpage]. (Windows) Perform the following procedure to set. Select [Tools] - [Internet Options] on Internet Explorer. Click the [General] tab, and then click the [settings] button on [Browsing history]. On the [Temporary Internet Files and History Settings] dialog box, set the [Every time I visit the webpage] radio button of [Check for newer versions of stored pages] to on. Click the [OK] button. | |
The port of the camera may be filtered by the firewall function of the anti-virus software, etc.
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The setting file cannot be downloaded. |
Is the file download function disabled? (Windows) Perform the following procedure to set. Select [Tools] - [Internet Options] on Internet Explorer. Click the [Security] tab, and then click the [Custom Level…] button on [Security level for this zone]. On the [Security Setting] dialog box, set the [Enable] radio button of [Download file] to on. Set the [Enable] radio button of [Automatic prompting for file downloads] to on. (Internet Explorer 8 only) Click the [OK] button. Click the [OK] button. |
The screen for authentication is displayed continuously. |
Has the user name or password been changed?
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Has the setting for user authentication method been changed?
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It takes long before the image is displayed. |
Is the camera on the same local network accessed via proxy?
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Are multiple users viewing the IP images on the camera at the same time?
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