IP Images

Symptom	Cause and Measure
Images are not displayed	Is the plug-in viewer software installed? (Windows) Install the plug-in viewer software.
If [Check for newer versions of stored pages] is not set to [Every time I visit the webpage] in the temporary Internet file settings, IP images may not appear in the [Live] screen. Perform the procedure below. 1.Select [Tools] - [Internet Options] in Internet Explorer. 2.Click the [General] tab, and click the [Settings] button under [Browsing history]. 3.In the [Temporary Internet Files and History Settings] dialog box, select the [Every time I visit the webpage] option under [Check for newer versions of stored pages]. 4.Click the [OK] button. IP image transmission is not possible in the following cases: When [CCU MODE] is [2160/23.98p], [2160/23.98psf], [1080/23.98p] or [1080/23.98psF]: When the [SDI OUT5&6] and [SDI OUT7] items in [OUT FORMAT(UHD)] or [OUT FORMAT(HD)] are [trueP] When the [SDI OUT5&6] and [SDI OUT7] items in [OUT FORMAT(UHD_HDR)] or [OUT FORMAT(HD_HDR)] are [trueP_HDR] or [trueP_SDR]
The images are blurry	Is the focus properly adjusted? Check the focus adjustment.
Images are not updated	The images may not be updated and other problems may occur depending on your web browser and its version. The images may stop depending on the network congestion, the level of access to the unit, etc. If the IP video settings of the unit were changed, the image display may stop temporarily. Check the state of access to the unit and stop unnecessary access. Afterward, press the [F5] key on the personal computer's keyboard to request the settings to be acquired. (Windows) Check the state of access to the unit and stop unnecessary access. Afterward, press the [Command] + [R] keys on the personal computer's keyboard to request the settings to be acquired. (Mac)
The images do not update or display properly	Perform the following to delete the temporary Internet files (cache). (Windows) 1.Select [Tools] - [Internet Options] in Internet Explorer. 2.Click the [General] tab, and click the [Delete] button under [Browsing history]. 3.In the [Delete Browsing History] screen, select the [Temporary Internet Files] checkbox, and then click [Delete]. 4.Click the [OK] button.
Perform the following to delete the temporary Internet files (cache). (Mac) 1.Select [Safari] - [Empty Cache] in Safari. 2.Click [Empty] in the [Are you sure you want to empty the cache?] pop-up screen.
A port of the unit may be being filtered by, for example, the firewall function of the antivirus software. Change the HTTP port number of the unit to a port number that is not filtered.
H.264 images are not displayed	If the “Network Camera View 4S” plug-in viewer software is deleted in an environment where the “Network Camera View 3” plug-in viewer software is installed, display of H.264 images will become impossible. In such cases, delete “Network Camera View 3” before installing “Network Camera View 4S”.
Is the camera connected to the personal computer via the Internet? Set [Internet Mode(over HTTP)] to [On].
The images are distorted	The images may be distorted if the transmission path is congested and proper transmission is not possible. Consult your network administrator.
The images may be distorted if video packet shuffling occurs on the transmission path. Switching to an identical Internet service provider for both the camera and the personal computer may prevent this problem. Consult your network administrator.
When multiple web browsers are running to display H.264 images, images from multiple cameras appear sequentially in a single web browser.	This may occur depending on the combination of the personal computer's display adapter and the driver. (Windows) If this occurs, update the first display adapter to the latest version. If this does not resolve the problem, adjust the hardware accelerator function as follows. This section describes the procedure for Windows 7 as an example. Changing the settings may not be possible, depending on your environment. 1.Right-click on the desktop, and select [Screen Resolution] from the menu. 2.Click [Advanced settings]. 3.Select the [Troubleshoot] tab, and click [Change setting]. 4.If the [User Account Control] dialog box appears, click [Yes]. (When logged on with an account other than an administrator account, enter the password (and user name if necessary), and click [Yes].) 5.Change to [Hardware acceleration] setting to [None] at the far left, and click [OK].

Symptom

Cause and Measure

Images are not displayed

Is the plug-in viewer software installed? (Windows)

Install the plug-in viewer software.

If [Check for newer versions of stored pages] is not set to [Every time I visit the webpage] in the temporary Internet file settings, IP images may not appear in the [Live] screen.

Perform the procedure below.

1.Select [Tools] - [Internet Options] in Internet Explorer.

2.Click the [General] tab, and click the [Settings] button under [Browsing history].

3.In the [Temporary Internet Files and History Settings] dialog box, select the [Every time I visit the webpage] option under [Check for newer versions of stored pages].

4.Click the [OK] button.

IP image transmission is not possible in the following cases:

When [CCU MODE] is [2160/23.98p], [2160/23.98psf], [1080/23.98p] or [1080/23.98psF]:

When the [SDI OUT5&6] and [SDI OUT7] items in [OUT FORMAT(UHD)] or [OUT FORMAT(HD)] are [trueP]

When the [SDI OUT5&6] and [SDI OUT7] items in [OUT FORMAT(UHD_HDR)] or [OUT FORMAT(HD_HDR)] are [trueP_HDR] or [trueP_SDR]

The images are blurry

Is the focus properly adjusted?

Check the focus adjustment.

Images are not updated

The images may not be updated and other problems may occur depending on your web browser and its version.

The images may stop depending on the network congestion, the level of access to the unit, etc.

If the IP video settings of the unit were changed, the image display may stop temporarily.

Check the state of access to the unit and stop unnecessary access. Afterward, press the [F5] key on the personal computer's keyboard to request the settings to be acquired. (Windows)

Check the state of access to the unit and stop unnecessary access. Afterward, press the [Command] + [R] keys on the personal computer's keyboard to request the settings to be acquired. (Mac)

The images do not update or display properly

Perform the following to delete the temporary Internet files (cache). (Windows)

1.Select [Tools] - [Internet Options] in Internet Explorer.

2.Click the [General] tab, and click the [Delete] button under [Browsing history].

3.In the [Delete Browsing History] screen, select the [Temporary Internet Files] checkbox, and then click [Delete].

4.Click the [OK] button.

Perform the following to delete the temporary Internet files (cache). (Mac)

1.Select [Safari] - [Empty Cache] in Safari.

2.Click [Empty] in the [Are you sure you want to empty the cache?] pop-up screen.

A port of the unit may be being filtered by, for example, the firewall function of the antivirus software.

Change the HTTP port number of the unit to a port number that is not filtered.

H.264 images are not displayed

If the “Network Camera View 4S” plug-in viewer software is deleted in an environment where the “Network Camera View 3” plug-in viewer software is installed, display of H.264 images will become impossible. In such cases, delete “Network Camera View 3” before installing “Network Camera View 4S”.

Is the camera connected to the personal computer via the Internet?

Set [Internet Mode(over HTTP)] to [On].

The images are distorted

The images may be distorted if the transmission path is congested and proper transmission is not possible.

Consult your network administrator.

The images may be distorted if video packet shuffling occurs on the transmission path.

Switching to an identical Internet service provider for both the camera and the personal computer may prevent this problem. Consult your network administrator.

When multiple web browsers are running to display H.264 images, images from multiple cameras appear sequentially in a single web browser.

This may occur depending on the combination of the personal computer's display adapter and the driver. (Windows)

If this occurs, update the first display adapter to the latest version. If this does not resolve the problem, adjust the hardware accelerator function as follows.

This section describes the procedure for Windows 7 as an example. Changing the settings may not be possible, depending on your environment.

1.Right-click on the desktop, and select [Screen Resolution] from the menu.

2.Click [Advanced settings].

3.Select the [Troubleshoot] tab, and click [Change setting].

4.If the [User Account Control] dialog box appears, click [Yes]. (When logged on with an account other than an administrator account, enter the password (and user name if necessary), and click [Yes].)

5.Change to [Hardware acceleration] setting to [None] at the far left, and click [OK].

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