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Web Screen

Depending on the OS installed on the personal computer, the following may occur. If a problem occurs, take the corresponding measure. Performing the following solutions will not affect the operation of other applications.

The “information bar” described in the following explanations refers to the message bars that appear in Internet Explorer. (Windows)

  • Internet Explorer

The information bar appears at the bottom of Internet Explorer.

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Symptom

Cause and Measure

For Internet Explorer 9.0, 10.0, and 11.0: The following message appears in the information bar.

[This website wants to run the following add-on: 'WebVideo Module' from 'Panasonic System Networks Co.,Ltd.'.]
  • Select [Allow].

For Internet Explorer 9.0, 10.0, and 11.0: The following message appears in the information bar.

[This website wants to install the following add-on: 'nwcv4SSetup.exe' from 'Panasonic System Networks Co.,Ltd.'.]
  • Select [Install]. When the security warning window appears, click the [Install] button.

An unnecessary status bar or scroll bar is displayed in the pop-up
  • Display the Security tab on the Internet Options screen of Internet Explorer, and then select [Internet]. Click the [Custom level] button, set [Allow script-initiated windows without size or position constraints] to [Enable] under [Miscellaneous], and click the [OK] button. When the warning window appears, click the [Yes] button.

The IP images do not match the display frames
  • Images may not appear correctly if their DPI settings are 120 DPI or higher.
    Right-click on the desktop of the personal computer, click [Screen Resolution] - [Make text and other items larger or smaller], and select [Smaller - 100% (default)].
  • Images may not appear correctly if the magnification level of Internet Explorer's zoom function is not set to 100%.
    Select [View] - [Zoom] in the menu bar of Internet Explorer, and click [100%].

The layout of the screen is distorted, or some buttons on the screen do not operate
  • Select [Tools] - [Compatibility View Settings] in the menu bar of Internet Explorer, disable compatibility view for the unit.