Cases indicated by error messages

System error

Screen display

Description

Behavior and cause

VIEW screen

HOME screen

[SYSTEM ERROR]

—

An error in the standard signal or communication error has occurred.

All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

  • Set the power to < imageicon_standby > (standby).

Warning

Screen display

Description

Behavior and cause

VIEW screen

HOME screen

[LOW BATTERY]

—

Remaining battery capacity is insufficient.

All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

The power status display becomes imageicon_battery_1, and it will flash once every second in red.

  • The power is turned off in approximately five seconds.

  • Replace with a fully charged battery, or connect the AC adaptor.

[HIGH TEMPERATURE]

—

Displayed when the internal temperature of the camera has risen above assumed.

All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

  • The power is turned off in approximately five seconds.

  • Turn on the power again and check recording and playback operations. If the problem persists, consult the dealer.

[REC WARNING]
imageicon_home_warning

An error of the recording data has occurred during recording, and the recording has stopped.

All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

  • Recording is stopped.

[REC WARNING]
imageicon_home_warning

It has tried to record exceeding the maximum number of clips during recording.

All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

  • Recording is stopped.

  • When [DIAGNOSTICS] is selected in the INFO screen, [REC WARNING] [<OVER MAX NUM. OF CLIPS>] is displayed in the warning display area.

  • Replace the SD card or delete unnecessary clips.

[CARD ERROR <SLOT 1>]/[CARD ERROR <SLOT 2>]
imageicon_home_warning

A data error caused by the SD card has occurred during recording or playback.

  • When it was recording

    All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

    Recording is stopped.

    After the recording is stopped, the SD card where the error has occurred is write protected. Replace the SD card in the card slot where the error occurred.

  • When it was playing back

    Playback is stopped.

[END]

(SD card status display)

—

The remaining recordable capacity of the SD card has exhausted during recording.

All the tally lamps and the card access lamps (orange) will flash four times a second, and an alarm is sounded.

  • Recording is stopped.

  • Replace the SD card or delete unnecessary clips.

imageicon_battery_1

(Once every second, flash in red)

—

Battery is almost consumed.

All the tally lamps will flash once every second.

  • The current operation will continue.

  • Replace with a fully charged battery, or connect the AC adaptor.

SD card remaining recordable capacity display

(Flashes once every second during recording)

—

The remaining recordable capacity of the SD is getting low.

  • Recording will continue.

  • Replace the SD card as necessary.

Alert

Screen display

Description

Behavior and cause

VIEW screen

HOME screen

[SIMUL REC WARNING <SLOT 1>]/[SIMUL REC WARNING <SLOT 2>]
imageicon_home_alart

An error has occurred in one of the SD card during simultaneous recording.

A message is displayed for approximately five seconds.

  • Recording to the other SD card will continue.

[SIMUL REC WARNING <SLOT 1>]/[SIMUL REC WARNING <SLOT 2>]
imageicon_home_alart

It has tried to record exceeding the maximum number of clips to one of the SD card during simultaneous recording.

A message is displayed for approximately five seconds.

  • Recording to the other SD card will continue.

  • When [DIAGNOSTICS] is selected in the INFO screen, [SIMUL REC WARNING] [<OVER MAX NUM. OF CLIPS>] is displayed in the warning display area.

  • Replace the SD card or delete unnecessary clips.

[FAN STOPPED]
imageicon_home_alart

The fan has stopped.

A message is displayed.

  • The current operation will continue.

  • Stop the use immediately when the fan has stopped, and consult the dealer.

  • If the fan has stopped, temperature of the camera will rise. Therefore, do not use the camera for a long period of time.

[REINSERT OR CHECK CARD <SLOT 1>]/[REINSERT OR CHECK CARD <SLOT 2>]
imageicon_home_alart

The card cannot be recognized properly because a recording medium which is not supported has been inserted or there is dirt on the terminal of the card.

A message is displayed for approximately five seconds.

  • Check the card that is inserted.

  • If it is displayed when the SD card is inserted, reinsert the SD card.

[FORMAT ERROR CARD <SLOT 1>]/[FORMAT ERROR CARD <SLOT 2>]
imageicon_home_alart

The SD card with management information that is out of specification is inserted.

(Include when the system frequency (59.94 Hz system or 50 Hz system) for the AVCHD format in the SD card is different from the setting in the [SYSTEM SETTINGS] menu → [SYSTEM MODE] → [FREQUENCY])

A message is displayed for approximately five seconds.

  • Insert an SD card that can be recorded.

  • The system frequency information for the AVCHD format is confirmed at the time of formatting or at the first recording.

[NOT SDXC CARD <SLOT 1>]/[NOT SDXC CARD <SLOT 2>]
imageicon_home_alart

The SDHC memory card that cannot record the MOV format data is inserted when [MAIN CODEC] is set to MOV format.

A message is displayed for approximately five seconds.

  • Insert an SDXC memory card.

[INCOMPATIBLE CARD <SLOT 1>]/[INCOMPATIBLE CARD <SLOT 2>]
imageicon_home_alart

The SD card that may not be able to record due to slow writing speed is inserted.

A message is displayed for approximately five seconds.

  • The current operation will continue.

  • Use an SD card with sufficient writing speed.

[BACKUP BATT EMPTY]
imageicon_home_alart

Voltage lowering of the backup battery for internal clock was detected when the power is set to < imageicon_power_swich_on > (ON).

A message is displayed for approximately five seconds.

  • The current operation will continue.

  • Set the date/time again after charging the built-in battery.

Message

Screen display

Description

Behavior and cause

VIEW screen

HOME screen

[CANNOT PLAY.]

—

This is a clip that cannot be played back.

(When it cannot be played back due to difference of the system frequency, etc.)

An error has occurred during playback, and the playback has stopped.

A message is displayed.

  • Confirm if the system frequency of the clip is the same as the system frequency of the camera.

  • Check the clip.

[CANNOT DELETE.]

—

This is a clip that cannot be deleted.

A message is displayed.

  • Match the device and content versions.

[CANNOT RECORD. THE NUMBER OF CLIPS HAS EXCEEDED THE MAXIMUM LIMIT.]

—

The number of clips that can be recorded has reached the maximum.

A message is displayed.

  • Replace the SD card or delete unnecessary clips.

[CARD ERROR. PLEASE REFORMAT.]

—

Formatting of the SD card has failed.

A message is displayed.

  • Format it again.

[Repair failed.]

—

Repairing of the clip that an error has occurred has failed due to disconnection of the power or removing of the SD card during recording.

Restoring of the management information has failed.

A message is displayed.

  • Check the SD card.

[UNABLE TO FORMAT.]

—

This is an SD card that cannot be formatted.

A message is displayed.

  • Check the SD card.

[CANNOT REPAIR CONTROL INFORMATION DUE TO LOW BATTERY POWER.]

—

Management information cannot be restored due to insufficient remaining battery capacity.

A message is displayed.

  • Replace with a fully charged battery, or connect the AC adaptor.

[CANNOT PROTECT.]

—

This is a clip that cannot be protected.

A message is displayed.

  • Match the device and content versions.

[THE CLIP IS PROTECTED. PLEASE CANCEL PROTECTION.]

—

The clip is protected so it cannot be deleted.

A message is displayed.

  • Cancel the protect on the clip.

[CANNOT DELETE UNTIL TOP MENU IS DELETED. DELETE TOP MENU? (RECORDED DATA WILL NOT BE DELETED)]

—

It is trying to delete a clip on the SD card where the top menu is created.

A message is displayed.

  • Delete the top menu.

[CANNOT RECORD UNTIL TOP MENU IS DELETED. DELETE TOP MENU? (RECORDED DATA WILL NOT BE DELETED)]

—

The SD card with top menu created is inserted.

A message is displayed.

  • Delete the top menu.

[THUMBNAIL DATA ERROR IS DETECTED.]

—

An error occurred in the thumbnail information of the SD card.

A message is displayed.

  • Restoring of the management information is performed automatically after this.

[CANNOT RECORD - INCOMPATIBLE CONTROL DATA.]

—

Version of the management information of the SD card is not supported.

A message is displayed.

  • Match the device and content versions.

[CANNOT SET.]

—

This cannot be set.

A message is displayed.

  • Perform the setting after making it possible to set.

[THIS CLIP CANNOT BE COPIED.]

—

The clip cannot be copied.

A message is displayed.

  • Copy the clips other than the corresponding clip.

[CONTROL DATA ERROR HAS BEEN DETECTED. (SD CARD)]

—

An error occurred in the management information of the SD card.

A message is displayed.

  • Restoring of the management information is performed automatically after this.

[COPY FAILED. PLEASE CHECK THE CARD.]

—

Copying of the clip has failed due to an error in the SD card.

A message is displayed.

  • Check the SD card.

[COPY TERMINATION IN PROGRESS DUE TO INSUFFICIENT BATTERY POWER. DO NOT SWITCH OFF.]

—

Remaining battery capacity became low while copying the clip.

A message is displayed.

  • The copy is cancelled.

  • Replace with a fully charged battery, or connect the AC adaptor.

[COPY TERMINATED DUE TO INSUFFICIENT BATTERY POWER.]

—

Copying of a clip is cancelled due to insufficient remaining battery capacity.

A message is displayed.

  • Replace with a fully charged battery, or connect the AC adaptor.

[CANNOT COPY - THE NUMBER OF CLIPS HAS REACHED MAXIMUM.]

—

The number of clips that can be copied has reached the maximum.

A message is displayed.

  • Replace the SD card or delete unnecessary clips in the copy destination.

[LOW BATTERY. PLEASE CONNECT AC ADAPTOR OR CHANGE BATTERY.]

—

It is trying to copy a clip or update the camera firmware while the remaining battery capacity is insufficient.

A message is displayed.

  • Replace with a fully charged battery, or connect the AC adaptor.

[CANNOT PLAY THIS CLIP ON THIS MODEL.]

—

This is a clip that cannot be played back with the camera.

A message is displayed.

  • Playback on a device that can playback.

[Cannot copy: contains recordings from other devices.]

—

The clip recorded in other device cannot be copied.

A message is displayed.

  • Copy the clips other than the corresponding clip.

[ERROR HAS OCCURRED. TO REPAIR THE CONTROL DATA, PLEASE CONNECT AC ADAPTOR OR CHANGE BATTERY.]

—

The remaining battery capacity was low when the restoring of the management information is started.

A message is displayed.

  • Replace with a fully charged battery, or connect the AC adaptor.

[INVALID]

—

Operation is disabled.

A message is displayed.

  • Operate after the the operation becomes enabled.

[Cannot record - Playlist capacity is full.]

—

It has tried to record on the SD card which the number of playlist that can be recorded has reached the maximum.

A message is displayed.

  • Replace the SD card or delete unnecessary clips.

[Cannot copy - Playlist capacity is full.]

—

It has tried to copied to the SD card which the number of playlist that can be recorded has reached the maximum.

A message is displayed.

  • Replace the SD card or delete unnecessary clips.

[Exceeds capacity. Please reselect.]

—

The remaining recordable capacity of the copy destination SD card is insufficient.

A message is displayed.

  • Reselect the clip to copy, or secure sufficient remaining recordable capacity in the copy destination SD card.

[Check the destination media.]

—

An error has occurred in the copy destination SD card while copying.

A message is displayed.

  • Confirm the copy destination SD card.

[SCENE FILE LOAD FAILED]

—

Reading of the scene file has failed.

A message is displayed.

  • Check the SD card.

[SCENE FILE WRITE FAILED]

—

Writing of the scene file has failed.

A message is displayed.

  • Check the SD card.

[DISCONNECT USB CABLE.]

—

Due to an OS non-compatible error, five minutes has elapsed until the USB service mode connection is established.

A message is displayed.

  • Confirm if the OS in use is supported by the camera.

[CARD LOCKED.]

—

It has tried to protect or delete a clip in the locked SD card.

It has tried to copy a clip to the locked SD card.

A message is displayed.

  • Unlock the SD card.

[CANNOT SELECT MORE CLIPS.]

—

It has tried to select more than 99 clips.

A message is displayed.

  • Execute the process such as copying by every 99 clips.

[SELECT THE CLIP TO BE DELETED.]

—

It has tried to delete a clip without choosing any.

A message is displayed.

  • Select a clip to be deleted.

[SELECT THE CLIPS TO COPY.]

—

It has tried to copy a clip without choosing any.

A message is displayed.

  • Select a clip to be copied.

[Insert a card in slot 1.]

—

It has tried to copy without inserting the SD card into the card slot 1.

A message is displayed.

  • Insert an SD card into the card slot 1.

[Insert a card in slot 2.]

—

It has tried to copy without inserting the SD card into the card slot 2.

A message is displayed.

  • Insert an SD card into the card slot 2.

[REINSERT OR CHECK CARD <SLOT 1>]/[REINSERT OR CHECK CARD <SLOT 2>]

—

It has tried to copy to an error card.

A message is displayed.

  • Check the SD card.

[CANNOT COPY.]

—

It has tried to copy a content recorded in a AVCHD format with a different system frequency (59.94 Hz system or 50 Hz system) between the copy source SD card the copy destination SD card.

A message is displayed.

  • Set the system frequency (59.94 Hz system or 50 Hz system) for the contents in the copy source SD card and the copy destination SD card to be the same.

  • The system frequency information for the AVCHD format is confirmed at the time of formatting or at the first recording.

[CANNOT RECORD.]

—

Cannot be recorded.

A message is displayed.

  • Perform recording after making it possible.